1111bet Privacy Policy

Introduction and Scope

1111bet (referred to as "the platform", "we" or "our") operates an online gaming and betting platform for users in Bangladesh. This privacy policy explains what information is collected when you visit our website, create an account, play games, or use any of our services, and how that information is managed.

This policy applies to all 1111bet users — both registered members and guests. This privacy policy must be read alongside 1111bet's Terms and Conditions, as the two documents complement each other.

If you disagree with any part of this policy, we recommend contacting our support team before using the platform. We provide support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

Types and Methods of Data Collection

1111bet collects user information in two main ways — information provided directly by you and information collected automatically.

2.1 Information You Provide Directly

When you register, make a deposit, or contact us, the following information may be collected:

• Full name, date of birth, and national ID or passport number (for identity verification)
• Email address and mobile number
• bKash, Nagad, Rocket, or bank account details — only for processing financial transactions
• Account username and password
• Your support requests and communication history

2.2 Information Collected Automatically

When you access the platform, certain information is collected automatically:

• IP address and device information (operating system, browser version)
• Login and logout times and session information
• Game play history, bet amounts, and transaction details
• Browsing behaviour collected through cookies and similar tracking technologies
• Referral source — which link or channel you used to reach the site

2.3 Information Received from Third Parties

In some cases, information may be verified through identity verification service providers. This process is carried out to protect your account security and financial transactions.

Purposes of Data Use

1111bet uses your information only for specific and legitimate purposes. Your information is never used for any additional purpose without your consent.

• Account management: For registration, login, password reset, and profile updates.
• Financial transactions: To process deposits and withdrawals — for securely transferring funds via bKash, Nagad, Rocket, and bank transfer.
• Identity verification: To prevent fraudulent activity and confirm account ownership.
• Bonuses and rewards: To grant eligible bonuses and send promotional offers — only with your consent.
• Providing support: To respond to your requests and resolve complaints.
• Security: To detect unusual activity and maintain the security of the platform.
• Service improvement: To review user experience and improve the quality of the platform.
• Legal compliance: To comply with applicable laws and regulations.

We do not sell your personal information to advertisers or unrelated third parties.

Data Retention and Security

1111bet follows industry-standard technologies and practices to keep your information secure. Our servers and data storage systems are protected by SSL encryption technology, which guards user information against unauthorised access.

4.1 Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, certain information — particularly financial transaction records — may be retained for a specified period as required by law.

4.2 Security Measures

• SSL/TLS encryption is used for all data transmission.
• Passwords are stored in hashed form — no staff member can view a password directly.
• OTP verification is in place for account access.
• Regular security audits are conducted and systems are kept up to date.
• Data access is restricted to authorised staff only.

4.3 Response to a Data Breach

If a security breach occurs and there is a possibility that your information has been compromised, 1111bet will notify you as quickly as possible and take the necessary remedial action.

Sharing Data with Third Parties

1111bet does not sell your personal information and does not share it with third parties without permission. However, limited data sharing may apply in the specific cases below:

• Payment processors: The minimum information necessary to complete a transaction is shared with payment gateways for processing via bKash, Nagad, Rocket, or bank.
• Identity verification services: Third-party identity verification services may be used for account verification.
• Game providers: Game studios including Evolution, Pragmatic Play, JILI, PG Soft, and Spribe may process limited gameplay data.
• Legal authorities: Information may be provided to the relevant authorities when required by a valid legal order or investigation.
• Technology service providers: Contracted partners for hosting, analytics, and support services — who operate under strict confidentiality agreements.

In all cases, only the minimum necessary information is shared with third parties, and they may not use that information for their own commercial purposes.

Cookies and Tracking Technologies

The 1111bet website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from working properly.
• Functional cookies: Used to remember your language preferences and settings.
• Analytical cookies: Collect usage statistics about the website to help improve the service.

6.2 Managing Cookies

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may cause some services to stop working correctly. Cookie management steps vary by browser — you can find details in your browser's help section.

Your Rights

As a 1111bet user, you have the following rights over your own information. To exercise these rights, contact our support team.

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to object to processing: You may opt out of marketing communications or object to the use of your information for specific purposes.
• Right to data portability: In certain cases you may request your information in a standard format.

You have additional rights over your account regarding responsible gaming — read our Responsible Gaming page for details.

Protection of Minors

1111bet strictly ensures that only individuals aged 21 or above may register and play on the platform. Date of birth is verified at the time of registration, and identity documents are requested in any case of doubt.

If we confirm that a minor has created an account, that account will be closed immediately and the information collected will be securely deleted.

We never knowingly collect information from minors or direct marketing activity at them. For more on this, see our FAQ section.

Changes to This Policy

1111bet reviews this privacy policy from time to time and updates it as needed. If significant changes are made, we will notify users in advance by email or through the platform.

Continuing to use the platform after an update will be taken as acceptance of the new policy terms. We therefore recommend visiting this page regularly.

Previous versions of this policy are kept on record and may be made available on request.

Contact

If you have any questions, objections, or requests regarding this privacy policy, contact us through the channels below. Our privacy team generally responds within business days.